Refunds and Return Policy
Return & Exchange Policy
This Return and Exchange Policy sets out the terms and conditions under which Mushy Inside ("we", "our", or "us") accepts returns and processes exchanges in respect of products purchased from us.
I. Eligibility
You may request a refund or exchange if:
You received a defective, damaged, or incorrect product.
You raise the return or exchange request within 3 days from the date of delivery.
The item is unused.
II. Non-Eligible Products
Some products may not be eligible for returns or exchanges, such as Spawn, Substrate or any orders prepared on request. Such details will be clearly displayed on the relevant product page. Please check the product information before placing your order.
III. How to Request a Return or Exchange
To initiate a return or exchange, contact us at hello@mushyinside.com with your order number and a brief explanation of the issue, along with a supporting photograph of the issue. You must return the product in its original condition and packaging to our delivery partners. We will communicate the pickup schedule in advance, and you are required to ensure availability at the delivery address at the agreed time to facilitate pickup. You must ensure the package is returned along with its original packaging.
IV. Refund Process
Once we receive and inspect the returned product, approved refunds will be issued to the original payment method within 5 days.
V. Exchange Process
Once we receive and inspect the returned product, approved exchanges will be processed within 5 days, subject to product availability. The replacement product will be dispatched to the original delivery address.
VI. Contact Us
If you have any questions or grievances, you can reach out to us at hello@mushyinside.com.
